Shipping Policy
At **BOTTEGA TENDENZA**, we are committed to preparing and delivering your order with care and efficiency. Below you will find detailed information about our shipping procedures, delivery times, and responsibilities.
Shipping Costs
Shipping costs are calculated automatically during checkout.
The final amount depends on the destination country, chosen shipping method, and the size of your order.
Order Processing & Delivery
Orders are usually processed within 1–3 business days.
Once dispatched, delivery times vary depending on the courier and the destination.
Please note that all delivery timeframes are estimates. **BOTTEGA TENDENZA** cannot be held responsible for delays after the parcel has been handed over to the shipping carrier.
Track & Trace
After your order has been shipped, you will receive a confirmation email including a track & trace code. This allows you to monitor the status of your delivery at any time.
Shipping Responsibility & Insurance
Every order is carefully packed and checked before it is transferred to the courier.
Important notice:
If you choose standard (non-insured) shipping, the risk of loss or damage transfers to the customer once the parcel has been handed over to the carrier.
**BOTTEGA TENDENZA** is not liable for parcels that are lost, stolen, or missing unless insured shipping has been selected during checkout.
For additional security, we recommend selecting the insured shipping option.
Shipping Destinations
We ship within the Netherlands, throughout Europe, and to selected international destinations.
During checkout, you will automatically see whether shipping to your country is available.
Incorrect Address Information
Customers are responsible for providing accurate and complete address details.
**BOTTEGA TENDENZA** cannot be held responsible for delays, misdeliveries, or lost parcels caused by incorrect or incomplete information.
Please review your shipping details carefully before completing your order.
Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery at:
📧 bottegatendenza@outlook.com
Kindly include clear photos of the damage so we can investigate the matter promptly.
Undeliverable or Returned Parcels
If a parcel is returned to us because it was not collected, the address was incorrect, or delivery was unsuccessful, additional shipping costs will be required to resend the order.
Contact
If you have any questions regarding your shipment, feel free to contact us at:
📧 bottegatendenza@outlook.com